Does a return or exchange need to be made? Nothing easier. Try your home shopping and contact us as soon as possible to request a different size or return a product. You can return products purchased online with any fast courier company, along with the completed return form and invoice. The valid return period according to the regulations in force is 14 days, calculated between the date of receipt of the product by the customer (ie the date of delivery of the package by our courier) and the date of receipt of the return by us (ie the date of delivery of the return package ).
The products can be exchanged within the available stock or their value will be returned by bank transfer. It is necessary to mention the desired procedure in the return form.
For administrative reasons, you must send the returned products without opting for the refund service.
To return a product
WITH CLASSIC RETURN FORM:
Please let us know about your decision to return using orders@bescini.com or orders@bescini.com
- Fill in the return form received with your order.
- Enter the completed form, tax invoice and the products you wish to return in the original packaging.
- Send the package through any express courier company to: Studioului Street. Nr. 1 Oras Buftea, Jud. Ilfov
- Upon receipt of the return, the quantitative and qualitative verification of the returned products will be performed and an email will be sent to confirm the processing of the return. In case of requesting another product, the customer will pay the price difference, if the product is more expensive. in case the customer opts for a cheaper product, the difference will be paid by bank transfer, according to the return methods mentioned in GEO34 / 2014. The product requested in exchange will be shipped only after the customer has returned the product originally purchased, if it meets the return conditions according to GEO34 / 2014. The return payment will be made by bank transfer within 15 days from the receipt of the return package in the IBAN account indicated by the consumer in the return form. Courier fees will not be refunded. Refunds or, as the case may be, product replacements cannot be made in the following cases:
- The product label and / or return label and / or security seal have been removed. Their dissolution automatically leads to the loss of the right of return.
- The products are not in their original condition (original product packaging, complete accessories, purchase documents, tax documents)
- The products show any indication that they have been worn (such examples may be, but are not limited to: traces of makeup, product damage, strong odor of perfume or unpleasant odor of products.
- All shipping costs generated by the product return / exchange procedure, including reshipment, will be borne exclusively by the customer.
- Courier fees will not be refunded. Important: Please adhere to the return terms you agreed to when you completed your order.
DO NOT ACCEPT PACKAGES THAT:
- They were sent without prior information / notification or for which the online return form was not completed.
- They mentioned the amount of the refund on the shipping label.
- The items necessary to identify the return (the name of the beneficiary of the invoice) are not written on the package.
Products damaged during transport due to improper packaging in the event of a product return will not be accepted and your courier costs will be borne by you.